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How It Works

how it works
Sustaying in a nutshell

Sustaying is a travel platform where you can find sustainable accommodations that promote responsible tourism. These places are the perfect blend between caring for the environment and empowering local communities. We ask previous guests to write ‘Sustaying’ reviews after their stay, so there is transparency for everybody. Read more here about our story.

Are you excited to be part of Sustaying? Help us by adding stays and reviews or educate yourself with our Sustainable Travel Blog!

Contact The Owner

Any guest of any stay can submit a new listing, but we recommend the owner of the stay to upload the info themselves. This way guests only have to submit reviews and the owner can be in charge of their public page. You can still add a listing as a guest as well if you don’t know the owner/manager.

Submit Your Listing

Fill out all the information on the submit page. You will be automatically added as a user when you submit a stay, and afterwards you will receive an e-mail with the next steps to take. We recommend using the info on the website of the accommodation to make it easier to submit.

Leave a Review

Once the listing is approved guests can submit a review. There are four categories – Community, Environment, Planet, and Awareness. Please give fewer stars in each category when the answer is ‘no’. We are working on making our review system more user-friendly in the future. 

how it works

Free vs. Premium Membership

If you submit a listing, you will automatically get the first three months for free. Please use voucher code ‘WelcomePioneer’ during check-out.

A Premium Membership will allow your customers to contact you directly via our messaging system, keeping your personal information private. You will also be featured on our social media channels and our homepage if you fit a certain level of our sustainability criteria. We will also personally optimise your SEO-settings, so your stay will be more easily found on Google. In addition, you will have the option to create vouchers, advertisements and events for your customers.

After three months you can choose to be changed into a free listing, or pay $5 USD per month to stay a Premium Member.

Claiming Your Listing

Within 7 business days you will receive an e-mail that your listing has been approved and you can claim it if you work for the stay you just submitted. This allows you to place advertisements and lets you communicate with customers directly. Your listing will also display a blue mark to show visitors your stay has been claimed and approved.
claim listing

Ask Your Guests To Submit Reviews

Sustaying only works if guests submit reviews about the sustainability levels of the stay. Please help us grow and ask your guests to submit a review. We want to help places to get more sustainable if their rating is low, so please be honest. Thank you!

*For the moment we only have a simple star review system, but this will be updated as soon as we find funding to pay a developer to upgrade our website.

how it works